Kaseya SMART SLA
The Kaseya Automated Managed SMART Services with a SMART SLA is a comprehensive set of Kaseya SMART Services providing an effective service, an efficient product, a business process and accountability through its revolutionary methodology, the SMART SLA.
The Kaseya SMART SLA is a revolutionary standard methodology of measuring and ensuring delivery of high quality, dependable and predictable IT Managed Services.
By eliminating the disadvantages of traditional SLA like response, reaction and resolution time and replacing them with a business centric and simple to implement SLA model, the Kaseya SMART SLA defines, tracks and measures the performance of any IT activity in real time.
The Kaseya SMART SLA defines and tracks SLA’s to the lowest level of business processes and related IT activities. Also they help render and receive services that are Specific and Measurable, and more importantly ensure on time delivery.
Some of the SMART Services for which Kaseya provides a SMART SLA are listed below:
- Antivirus Management
- Operating System Upgrade
- Advanced Backup and DR Services
- Patch Management
- Hard Disk Optimization
- Server Monitoring and Management
- Information Security Management
- Software Deployment
- Inventory Management
- Standard Operating Environment (SOE) Management
- Mail/Exchange Server Management
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Kaseya SMART SLA,
